Tanya Maslach | Hi there. This is the N of 1

November 5, 2019 / Tanya Maslach / Customer service

What’s old is new

Some people like surprises. Birthday surprises, anniversary surprises, holiday surprises. If there’s one instance where…

October 25, 2019 / Tanya Maslach / Competitive advantage

Researchers have been studying social learning behaviors for a longtime. They’ve been driven to learn…

October 20, 2019 / Tanya Maslach / Communication

It seems like the easiest tasks that we humans have been doing, since well before…

October 18, 2019 / Tanya Maslach / Communication

A post work meet-up for Customer Success managers was designed to discuss and learn about…

October 13, 2019 / Tanya Maslach / Communication

After listening to a podcast where serial entrepreneur Marcia Kilgore was discussing her latest venture,…

September 8, 2019 / Tanya Maslach / Competitive advantage

One of the reasons I really like Drs. Thaler, Andre Geim, Jim Allison and Richard…

September 6, 2019 / Tanya Maslach / Communication

Southwest Airlines is a personal favorite for domestic travel. I’ve lost count of the times…

August 20, 2019 / Tanya Maslach / Competitive advantage

Southwest Airlines former CEO, Herb Kelleher, has been known for saying that the company isn’t…

August 17, 2019 / Tanya Maslach / Communication

If you’ve read Seth Godin’s daily email for more than a week in your life,…

August 16, 2019 / Tanya Maslach / Customer service

It’s been estimated that for companies to have an impact on the bloated healthcare costs…